Poor residents in Indonesian cities of Malang (East Java) and Makassar (South Sulawesi) will soon be using their mobile phones to report problems with their water and sanitation services like poor water quality or quantity, well failures, failure of tanker water supplies, and costs for tanker water. This will enable water providers to learn about and quickly respond to customer complaints.
The Pacific Institute has launched the 3-year WASH SMS Project (September 2010 – September 2013) through a three-year pilot funded by USAID Development Grants Program (DGP). The Institute is working with Indonesian partner PATTIRO (experience in Indonesia focused on improving public services, and strengthening government capacity), and technology partner Nexleaf (a leader in mobile phone use to collect environmental data).
Read more about the project at:
Related news: India, New Delhi: using Facebook and SMS to keep the city clean, E-Source, 23 May 2011
Posted in East Asia & Pacific, Monitoring & evaluation, Water distribution, Water supply
Tagged Indonesia, mobile phones, Nexleaf, Pacific Institute, PATTIRO, SMS, source_publish, USAID
UNICEF has published WASH technology information packages (TIPs) , a practical set of guidelines and selection tools for WASH programme and supply staff.
The following WASH technologies are covered:
- Hand pumps for drinking water
- Boreholes and drilling equipment for rural water supply
- Solar powered pumping
- Motorized and small piped systems
- Faecal sludge emptying equipment
The TIPs are linked to Excel spreadsheets giving selection tools and bills of quantity.
Originally written for UNICEF WASH Programme Officers (each of whom have received the package on a USB stick), the TIPs have now been made available on the UNICEF web site. They are free to be reproduced as long as UNICEF is credited as the source.
 Baumann, E., Montangero, A., Sutton, S. and Erpf. K. (2010). WASH technology information packages : for UNICEF WASH programme and supply personnel. Copenhagen, Denmark, UNICEF. 194 p. : fig., photo. Includes references.
Download package (includes a PDF file and related Excel files).